Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: August 2026

At Staford, we aim to provide clear and transparent information regarding cancellations and refunds for admissions, registrations, services, and payments made through our website.

This Refund & Cancellation Policy applies to payments made through the Staford website or through payment links/forms associated with Staford.

1. Applicable Legal Entity

Staford operates through different legal entities depending on the selected branch.

Staford Edu LLP

Registered Office:
289/7, Moti Nagar,
Lucknow – 226004, Uttar Pradesh, India

Applicable Branches:

  • Aliganj

  • Chowk

  • Thakurganj

GreenVille Public School Shiksha Samiti

Registered Office:
84/171, Katra Maqboolganj,
Lucknow – 226018, Uttar Pradesh, India

Applicable Branches:

  • Latouche Road

  • Gomti Nagar

The applicable legal entity for a particular payment will depend on the branch or service selected by the customer/student/parent.

2. Cancellation Policy

Cancellation requests may be submitted by contacting the relevant Staford branch using the contact details provided on the website.

A cancellation request should include:

  • Student/applicant name

  • Parent/guardian name, where applicable

  • Registered mobile number

  • Registered email address

  • Payment/transaction reference number

  • Reason for cancellation

Submission of a cancellation request does not automatically guarantee a refund. Each request will be reviewed according to the applicable admission, service, and payment terms.

3. Refund Eligibility

Refund eligibility depends on the type of payment and the applicable terms of the relevant branch or service.

Where a refund is permitted, the refund amount and applicable conditions will be communicated to the customer before processing.

Certain payments may be non-refundable, including payments that have been specifically identified as non-refundable at the time of registration, admission, booking, or payment.

4. Admission and Registration Fees

Admission, registration, application, or similar fees may be non-refundable once the application or admission process has commenced, unless otherwise specifically communicated by Staford.

Any refund applicable to admission-related payments will be subject to the admission terms and conditions of the relevant branch.

Parents/students are advised to review the applicable terms before completing a payment.

5. Duplicate or Incorrect Payments

If a user accidentally makes a duplicate payment or is charged more than once for the same transaction, the user should contact Staford as soon as possible.

After verification of the transaction, an eligible duplicate or excess payment may be refunded to the original payment method.

6. Failed Transactions

If an amount has been deducted from your bank account or card but the payment status on the Staford website is unsuccessful or incomplete, please contact us with the transaction details.

We will verify the transaction with the relevant payment gateway or financial institution.

Where the payment has been received by Staford but the intended transaction has not been completed, the amount may be refunded or adjusted against the applicable service, subject to verification.

If the payment has not been received by Staford, the reversal of the amount will generally be handled by the respective bank or payment gateway according to their applicable procedures.

7. Refund Processing

Once a refund is approved, it will generally be processed to the original payment method used for the transaction.

The time taken for the refund to reflect in the customer’s bank account, card, or payment account may depend on the payment gateway, bank, card issuer, or other financial institution.

Staford will initiate the refund after approval, but cannot guarantee the exact time taken by a third-party bank or payment service provider to credit the refunded amount.

8. Payment Gateway Charges

Where applicable, payment gateway, transaction, banking, or other processing charges may not be refundable if they have already been charged by the payment service provider.

Any such deduction or non-refundable charge will be communicated where applicable.

9. Refund Request Verification

For security and fraud-prevention purposes, Staford may request additional information or documentation to verify a refund request.

Refunds will generally only be processed after the relevant transaction and requester have been successfully verified.

10. Changes to Services or Schedules

If Staford changes, postpones, or cancels a service, programme, class, event, or other activity for reasons within its control, the applicable branch may communicate the available options, which may include rescheduling, adjustment, or refund, depending on the circumstances and applicable terms.

11. Non-Refundable Payments

Unless otherwise specifically stated or required under applicable law, the following may be non-refundable:

  • Application or registration fees

  • Processing fees

  • Payments expressly identified as non-refundable before payment

  • Services that have already been provided

  • Other charges specifically identified as non-refundable at the time of payment

The applicable refund terms will be communicated to the customer where relevant.

12. How to Request a Refund

To request a cancellation or refund, please contact the relevant Staford branch through the contact details provided on the website.

Please include the following information in your request:

Subject: Refund/Cancellation Request

  • Student/Applicant Name

  • Parent/Guardian Name, if applicable

  • Branch Name

  • Mobile Number

  • Email Address

  • Payment/Transaction ID

  • Payment Date

  • Amount Paid

  • Reason for Refund/Cancellation

Providing complete transaction details will help us process the request more efficiently.

13. Fraudulent or Unauthorized Transactions

If you believe that an unauthorized or fraudulent payment has been made using your payment method, please immediately contact your bank/card issuer and inform Staford with the relevant transaction details.

Staford may investigate such transactions in coordination with the payment gateway, bank, or other relevant parties.

14. Policy Changes

Staford reserves the right to update or modify this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

15. Contact Information

For questions regarding cancellations, refunds, or payments, please contact the relevant Staford branch using the contact information available on the website.

Registered Offices

Staford Edu LLP
289/7, Moti Nagar,
Lucknow – 226004, Uttar Pradesh, India

Applicable Branches: Aliganj, Chowk and Thakurganj

GreenVille Public School Shiksha Samiti
84/171, Katra Maqboolganj,
Lucknow – 226018, Uttar Pradesh, India

Applicable Branches: Latouche Road and Gomti Nagar

By making a payment through the Staford website, you acknowledge that you have read and understood this Refund & Cancellation Policy and agree to the applicable terms.